Regional Applications Manager

About Us:

How many companies can say they've been in business for over 180 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Wixom, MI onsite.

What's the role?

The Regional Applications Manager has primary responsibility for the safe, efficient, and profitable operation of a ZMS group.

The Manager is responsible for coordinating activities related to customer contracted inspection services, programming services, and training services assigned to the center.

Equipment and personnel availability, response time, and customer satisfaction are key success criteria for each service center.

This position may require flexibility to work different shifts and weekends to meet customer demands.

The role requires an entrepreneurial orientation and the ability to rapidly innovate service products and processes to drive revenue growth and productivity.

Sound Interesting?

Here's what you'll do:

Business Growth & Service Center Leadership



* Work closely with the sales & operations to develop and execute a strategic plan to rapidly grow the contract inspection business at the respective center.



* Drive positive developments in productivity and utilization by creating and applying innovative process improvements.



* Ensure utilization of ZEISS productivity tools such as quick-change tooling and fixturing, offline programming, MCC, and PiWeb.



* Maintain a network-based master schedule for resources and equipment.

Customer Project Execution



* Prepare technical content for proposals, including cost inputs, to support timely quote delivery.



* Review jobs with customers prior to job start and ensure checklist requirements are appropriately captured.



* Work side-by-side with metrology services personnel as necessary to ensure on-time delivery and customer satisfaction.



* Assist Lab Engineers and Technicians as necessary to ensure jobs are completed on time, including creating and/or executing CALYPSO measurement plans when needed.



* Schedule and/or attend meetings to review job progress and ensure customer satisfaction.



* Review project results with customers in person or via web meetings as needed.

Lab Operations, Quality & Compliance



* Maintain thorough operational knowledge of each piece of measurement equipment in the lab.



* Coordinate servic...