Manager, Medication Access & Specialty Pharmacy Operations

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:
Full time

Department:
Clinical Pharmacy

All Locations:
10 Gove Street – Taylor Building

Position Summary:
The Manager, Medication Access & Specialty Pharmacy Operations is responsible for the day-to-day leadership and oversight of medication access and specialty pharmacy services at NeighborHealth.

This role ensures patients receive timely, affordable, and clinically appropriate medications by leading operational workflows, supporting specialty pharmacy compliance, and overseeing a high-performing medication access team.

Working closely with providers, clinical teams, payers, and operational partners, the Manager drives efficient access to therapy, removes barriers to care, and supports exceptional patient outcomes.

This position plays a key role in optimizing medication access services, improving operational performance, and advancing NeighborHealth’s commitment to equitable, patient-centered care.

Lead the daily operations of medication access and specialty pharmacy services to ensure patients receive timely, affordable, and clinically appropriate medications.

Oversee prior authorization, benefit investigation, financial assistance, and specialty medication workflows while maintaining compliance with accreditation and regulatory standards.

Supervise and develop medication access staff, establish operational performance expectations, and drive continuous process improvement.

Partner with providers, clinical teams, payers, and operational stakeholders to remove barriers to care, improve access to therapy, and support exceptional patient outcomes.

Monitor operational performance metrics and implement solutions that enhance efficiency, quality, and equitable access to medications across the organization.

The successful candidate will be able to perform the following responsibilities:

Specialty Pharmacy Operations & Compliance


* Manage daily specialty pharmacy operations to ensure compliance with organizational policies, regulatory requirements, and accreditation standards, including ACHC and URAC.


* Main...