Custom Framing Manager

Store - CHI-NORRIDGE, IL

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art.

Drive custom framing sales.

Assist customers in creating a memorable framing solution for their art.

Major Activities


* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results


* Develop and coach the team selling behaviors


* Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager


* Achieve your KPI's and manage the framing team to achieve their role KPI's


* Review sales and production workload and build plans and sales floor time for networking.


* Manage and execute the inventory management processes as assigned


* Manage and execute shrink and safety programs.


* Serve as Manager on Duty (MOD)


* Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt.

activities of your team; utilize the leadership competencies for continued self-development


* Partners with MOD's daily on the expectations of framing and other framers.


* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others


* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget


* Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment


* Acknowledge customers, help locate product and provide solutions


* Assist with Omni channel processes

Other duties as assigned

Minimum Type of experience the job requires


* Basic computer skills

Preferred Type of experience the job requires


* Previous custom framing experience is preferred


* Retail management experience


* Experience leading a sales team

Physical Requirements


* Regular bending, lifting, carrying, reaching and stretching


* Ability to move throughout the store


* Ability to remain standing for long periods of time


* Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment


* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment


* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor ...