Visit Coordinator (Shasta Lake)

Base Pay: $22.00 - $32.50 / hour JOB SUMMARY The Visit Coordinator is to provide direct and indirect clerical/appointment support to the clinical team.

Responsible for pre-registration, financial determination, appointment scheduling, and coordinating of all front office and registration functions as part of one or more clinical teams.

Serves as liaison between clinical teams and other staff, other agencies, and patients.

JOB DUTIES AND RESPONSIBILITIES Patient Scheduling and Registration Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible Accurately schedules patients ensuring that schedule reflects appropriate clinician and effective use of clinical hours Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed Pre-registers all patients asking and recording answers to all pre-registration questions Removes the day's cancellations from the computer Check In Greets patients and visitors in a prompt, courteous, and helpful manner Enters all demographic and financial information into the system accurately Performs financial transactions at the time of the visit including collecting all co-payments Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms Check Out Performs financial transactions at the time of the visit Accurately closes the day and balances cash bag Phones Answers telephones, handling calls as needed and taking messages when appropriate.

Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages Patient Program Coordination Evaluate financial status of all patients Determine patient eligibility for appropriate programs Assist patients with enrollment applications Follow up on all pending applications to ensure enrollment process is completed Educate the patient regarding financial responsibility and SCHC policies regarding payment Assist in training as needed Health Information Services Duties (Satellite Visit Coordinator) Maintenance of patient records in the EMR Accurately pulls and delivers patient paper charts requested by clinical teams, Administration, and other authorized in-house personnel Accurately performs data entry and retrieval on computers as needed, including making appropriate changes in chart activity status and performing chart tracking functions Answers telephone calls for patient chart requests, reports, and additional information needed by authorized personnel Provides assistance to patients and patient representatives with completion of medical records release forms Other Duties Expected to consult frequently with the Lead Visit Coordinator and clinical teams to inform the clinician of the information given or actions taken Communicates frequently with the clin...