Ocean Export Operations Agent

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group.

While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. 

 

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

 

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder 

(CIF). 

 

Our Values 

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered. 

 

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

 

Role Overview          

Ocean Export Operational Role ensuring a consistently excellent delivery of our Ocean Export forwarding services including the core operations and full service management for our customers. 

 

Key Responsibilities:


* Delivering excellent customer service through our DGF’s 10 Customer Commitments


* Support, drive and commit to the Company’s overall Strategy


* Manage end-to-end process for OFR Exports and designated customers; Pre-alert processing, Customer liaison, arranging deliveries, processing customs clearance and file financials.


* Administration and management of own operational data i.e.

Sick File report, work flow review and door-to-door global profit share to ensure compliance and the maximisation of profitability


* Support and monitor objectives set by Ocean Freight Supervisor in terms of profitability maximisation, volume growth and service quality.


* Creates, develops and maintains good relationships with customers and service providers, while facilitating negotiations of best rates (carriers and internal product teams)


* Support Sales in interaction with key customers


* Complying with the DGF 10 Ground Rules


* Supports implementation of OFR strategy on team (translates and lives requirements, implements, ensures realisation of strategy and monitors)


* Escalates carrier performance issues when required to Carrier directly/OFR Product/OFR Management



* Ensures that all interactions are compliant with DPDHL Cod...