Dispatcher

MTM is looking for Dispatchers to join our team.

This will be a work-from-home position, but certain requirements must be met by the state that you live in.

Hourly Rate: $16.00/hr

Shifts Offered: Varied - 1st shift and 2nd shift (including some weekend availability)

What will your job look like?

The Dispatcher is responsible for the day-to-day routing of third-party transportation vendors and trip operations.

The Dispatcher works to assure safe, cost effective, and on-time performance of third-party transportation providers and drivers.

What you'll do:


* Assign same day and urgent trips to third party transportation providers


* Organize and route trips based on schedule and location to ensure optimal fleet performance


* Provide assistance to transportation providers and drivers with issues related to trip performance


* Document and report provider no shows or on-time-performance issues


* Inform transportation providers of any new trips that occur


* Establish and maintain effective communication with transportation providers


* Provide feedback to leadership and Fleet Management on transportation providers performance


* Monitor on-road provision of service for quality and on-time-performance


* Route and Schedule next day and future trips to third party transportation providers daily for assigned region


* Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand


* Communicate and escalate issues with unscheduled trips as appropriate


* Other duties as assigned

What you'll need:

Required Education and Experience


* High School Diploma or G.E.D.


* Must reside in an approved state


* 1+ year of call center experience


* 6+ months of customer service experience

Skills:


* Ability to maintain a high level of confidentiality


* Excellent communication and interpersonal skills


* Knowledge of GPS and GIS systems preferred


* Good organizational skills


* Detail oriented


* Ability to meet deadlines and complete work in a timely manner


* Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications


* Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

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Even better if you have...


* 2+ years in transportation routing, dispatching, and scheduling expertise preferred


* 1 year experience working with the applicable transit scheduling system preferred

What’s in it for you:


* Health and Life Insurance Plans


* Dental and Vision Plans


* 401(k) with a company match


* Paid Time Off and Holiday Pay


* Maternity/Paternity Leave


* Birthday Holiday


* Casual Dress Environment


* Tuition Reimbursement


* MTM Perks Discount Program


* Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal ...