Rental Manager

Job Summary

The Rental Manager is responsible for managing regional rental operations across multiple branches while ensuring a consistent and positive experience for both internal teams and external customers .

This role is responsible for the efficient and profitable operation of the rental business in New York.

T here will be regular travel to branch and customer sites to support execution, drive compliance, and maintain strong relationships.

Responsibilities



* Manage day ‑ to ‑ day rental operations across an assigned region



* Travel to branch locations as needed to oversee execution and operational consistency



* Visit customer sites to support service delivery and resolve rental ‑ related issues



* Serve as a key contact for regional rental customer experience



* Play a pivotal role in the growth of the rental business within the region; create and implement strategies that will increase rental revenue



* Travel with account managers to current and prospective customer locations with the goal of be coming the customers one stop solution fo r all their needs including rental



* Work with sales management to educate and identify rental solutions for the sales team to market resulti ng in an increase of sales and rental solution awareness within the region



* Work with local organizations and associations within the region to build relationships that will result in an elevated brand awareness



* Contact previous and prospective customers to establish a relationship and educate them about the rental solutions Alta offer s



* Ensure required documentation is complete (agreements, POs, COIs)



* Approve discounts within limits and protect rental margins



* Ensure all delivered rental equipment across the region is billed on time



* Monitor open contracts for missed or delayed billing



* Identify and address idle or underutilized equipment regionally



* Execute fleet transfers, reassignments, and redeployment



* Review service costs charged to rental and investigate variances



* Supervise, train, and coach rental coordinators



* Instill a customer focused culture within the department resulting in the strengthen ing of current customer relationships and creat ing new ones



* Prepare, develop, and execute self/employee training and product knowledge for rental department personnel



* Audit CRM activity to ensure clean opportunity progression



* Act on customer feedback to improve satisfaction and retention

Qualifications



* Experience in rental operations, equipment rentals, or multi ‑ location operations



* Strong understanding of contracts, pricing, and billing



* Leadership or supervisory experience



* Willingness and ability to travel throughout the region



* Strong communication and relationship ‑ management skills



* High attention to detail in a fast ‑ paced environment

Ideal Candidate

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