Junior Store Manager - Hermès Fort Mumbai

General Role

The position of Junior Store Manager - Mumbai Fort is part of the Hermès India retail network, which comprises three stores.

The Fort Store is Hermès' only standalone store in India.

Located in a beautiful Art Deco building at Mumbai's Point Zero, the store holds a distinctive place within the city.

The Junior Store Manager is responsible for overseeing the overall operations of the Hermès boutique in alignment with the commercial strategy defined by management and in accordance with Hermès' global standards of image, service and client experience.

The role supports and leads a team comprising Sales Associates, Store Administration and Back of House staff.

More specifically, the Junior Store Manager contributes to business development while strengthening the Hermès image through exceptional service, operational excellence and an elevated client experience.

In this position, the Junior Store Manager's mission is to:


* Drive sales growth, profit and loss management and operational excellence for the store


* Design and action the store strategy with a vision on mid and long term


* Controls expenses and inventory shortage


* To be proactive in proposing business development strategies to Retail Management


* Assumes leadership role through effective communication and awareness of staff morale and career development

Major Responsibilities:

1.

Define & Develop Store Strategy


* Identify & establish the store's identity and singularity


* Establish store strategy to achieve the commercial target in different product segments (monthly and per quarter)


* Define a business development plan for the store for the coming years and anticipate organizational changes


* Implements a proper buying strategy, based on the store identity, commercial performances and client's feedback


* Establish high standards (set by HQ) for store display and environment

2.

Sales & Inventory Management


* Responsible for achieving the store's sales targets and ensuring that resources are aligned with objectives.


* Ensure the proper maintenance of the store's profit and loss statement, and you define and manage the various quantitative and qualitative KPI's for the store (including market trends and inventory control).


* Improve quality of sales as per internal House standards


* Ensures that store team fully understands the selling goals & strategy (and applies it)


* Prepare weekly retail catch up meeting with sales KPI's and team feedback


* Manage inventories in a proactive way: optimize sales, control stock accuracy, anticipate needs by reordering, minimize shrinkage, deploy cycle counts and stock take in partnership with store administrator.

Applying our internal process called Smart Ops

3.

Client Experience


* Welcome and engage with client, embodying the image of the Hermès brand.

As an ambassador and promoter of a unique experience within the store, ensure that the value...