Lifestyle Concierge

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents.

We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass.

At Touchmark, we say: I AM AN ALLY • I AM A FRIEND • I AM A GIVER Lifestyle Concierge – Part-Time Classification: Non-Exempt (Eligible for Overtime) Schedule: Full-Time Pay: $17-50-$19.00 Touchmark on West Prospect is Appleton's leading full-service senior living community, dedicated to enriching the lives of residents through exceptional hospitality, personalized service, and meaningful relationships.

We are seeking an energetic, organized, and service-minded Lifestyle Concierge to help residents enjoy life to the fullest by providing personalized services that make everyday living easier and more enjoyable.

This is an ideal opportunity for someone who enjoys helping others, thinking creatively, and building lasting relationships.

Every day is different, and every interaction is an opportunity to make a meaningful impact.

Why You'll Love This Role • Build meaningful relationships with residents every day • Help residents remain independent while enhancing their quality of life • Enjoy a dynamic role that combines customer service, organization, and creativity • Work in a collaborative community that values hospitality and service excellence What You'll Do • Meet with residents to learn about their interests and identify personalized concierge services.

• Coordinate and provide fee-based lifestyle services that enrich residents' daily lives.

• Promote concierge services and develop creative ways to increase resident participation and billable hours.

• Assist residents with personal shopping, errands, gift wrapping, organizing apartments, laundry assistance, companionship visits, dog walking, technology assistance, and other personalized services.

• Coordinate requests with housekeeping, maintenance, dining, transportation, and other community departments.

• Welcome residents, families, and guests while providing exceptional customer service at the front desk.

• Answer phones, coordinate resident requests, and ensure timely follow-up.

• Receive and distribute mail and packages.

• Support special events and community activities as needed.

• Maintain accurate records of concierge services and billable hours.

• Serve as an ambassador for Touchmark's values and Gold Standards.

What We're Looking For • High school diploma or equivalent • Certified Nursing Assistant (CNA) certification or qualified caregiver preferred; candidates interested in expanding into future home care services are preferred applicants.

• Outstanding customer service and relationship-building skills • Strong organizational and multitasking abilities • Comfortable promoting services and identifying opportunities to enhance residents' lifestyles • Experie...