Expert Service Delivery Manager

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* Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives_x000D_

* Owns all client hosting issues and ensures they are satisfactorily resolved_x000D_

* Delivers regular program status updates and performance reporting_x000D_

* Owns all collaboration to ensure internal groups and business partners are delivering successfully_x000D_

* Technology escalation point for our clients_x000D_

* Manages our hosting profit margin and continuously strives to maximize_x000D_

* Manages client delivery expectations_x000D_

* Manages environmental change control for client awareness and acceptance_x000D_

* Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices)_x000D_

* Executes performance monitoring tools and reporting for proactive issue identification and resolution_x000D_