Engineering Tools Support Engineer

Engineering Tools Support Engineer

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

At HPE, this role supports engineering productivity by providing coordination, access management and operational support for engineering IT tools and platforms (e.g., Jira, Confluence, GitHub, Jenkins, CI/CD systems, and access management platforms).

The Engineering Tools Support Coordinator manages end-to-end request workflows, drives process adherence, and partners with engineers, tool owners, and stakeholders to improve service quality, efficiency, and automation adoption.

This role contributes to operational excellence, process standardization, and scalable support models across engineering tools.

Leveling may vary based on experience (IC1-IC3).

Key Responsibilities

Responsible for supporting and managing core engineering platforms, including but not limited to:


* Issue & Knowledge Management: Jira, Confluence


* Source Control & Collaboration: GitHub (repositories, teams, permissions)


* CI/CD & Build Systems: Jenkins (pipelines, jobs, access)


* Communication & Collaboration: Slack (workspace administration, channels, user access, and Slack app approvals/governance)


* Additional enterprise tools and integrations supporting engineering productivity, automation, and collaboration

Request & Ticket Operations


* Own end-to-end request execution, ensuring completeness, accuracy, and adherence to defined intake criteria


* Manage full ticket lifecycle (triage, prioritization, routing, tracking, and closure) to meet SLA commitments


* Proactively identify, escalate, and resolve blockers by coordinating across cross-functional teams


* Maintain audit-ready documentation with high standards for data quality and traceability

Stakeholder Management & Communication


* Serve as the primary interface for engineering tools support, providing responsive and reliable engagement


* Deliver clear, structured communications on status, risks, dependencies, and timelines


* Actively manage stakeholder expectations and ensure timely follow-through on commitments


* Build strong cross-team partnerships to enable efficient issue resoluti...