Product Delivery Manager - Claims and Disputes

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager within Claims and Disputes, you will be a key driver in transforming strategic plans into tangible programs and projects, delivering impactful results across various business units.

You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs.

Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy.

Job responsibilities


* Lead the transformation of strategic plans into impactful programs and projects, driving results across multiple business units.


* Oversee end-to-end product delivery processes, including intake, dependency management, release management, operationalization, delivery feasibility, and performance reporting, while escalating opportunities to improve efficiencies and coordination.


* Manage execution of product roadmaps to align with budgets and benefits, partnering with Product Owners and technical teams to deliver initiatives.


* Utilize data analytics to monitor progress, inform decisions, and adjust plans to ensure successful delivery of initiatives.


* Build strong relationships with cross-functional, product, and technical stakeholders, setting clear expectations and communicating effectively.


* Develop and manage detailed project plans, including sequencing of work, implementation planning, and ownership of tasks.


* Effectively manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners.


* Proactively identify, manage, and resolve issues, including dependencies within and outside the product area, and lead completion of change management activities across functional partners.


* Ensure project deliverables meet quality standards, success metrics, and comply with organizational policies, risk, controls, compliance, and regulatory requirements.

Required qualifications, capabilities, and skills


* +5 years of experience (or equivalent expertise) in product delivery, program management, or relevant domain areas.


* Proven ability to lead and manage complex programs or projects, delivering results across business units and collaborating with high-performing teams.


* Demonstrated expertise in product/platform-wide release management, deployment strategies, and operational management, including change readiness.


* Strong understanding of Agile and hybrid methodologies, product development life cycle, and firmwide risk, controls, and business processes.


* Advanced technical acumen, data analytics proficiency, and c...