Cyber Operational Excellence, Senior Manager

Cyber Operational Excellence, Senior ManagerReference Code 5305

Country:

US Locations: USA - Hermitage; USA - Nashville; USA - Tampa

Deloitte Global is the engine of the Deloitte network.

Our professionals reach across disciplines and borders to develop and lead global initiatives.

We deliver strategic programs and services that unite our organization.

Work you'll do

Operational Excellence & Service Maturity

Lead operational excellence initiatives that enhance process efficiency, service consistency, and measurable outcomes across assigned cyber services.

Assess operational performance using data, KPIs, and stakeholder feedback to identify trends, gaps, and opportunities for improvement.

Drive adoption of standardized processes, templates, and service delivery practices across global teams and member firms.

Partner with service teams to embed continuous improvement principles and ensure services evolve in alignment with global strategy.

Customer Engagement & Enablement

Build trusted relationships with member firm CISOs and cyber teams through structured feedback loops, workshops, and regular touchpoints.

Facilitate cross‑functional discussions to ensure evolving member firm needs are understood and translated into actionable service improvements.

Lead the design and delivery of customer‑centric engagement programs, including workshops, readiness sessions, and communications.

Reporting & Insights

Enhance and maintain certain reporting capabilities that demonstrate service performance, consumption, value, and ROI to member firms.

Partner with service teams to refine and elevate individual cyber service reports, ensuring insights are consistent, actionable, and aligned to business outcomes.

Contribute to ongoing modernization of reporting (e.g., dashboards, automation opportunities, consistency across services).

Execution, Readiness & Change Adoption

Work closely with PMO and enterprise planning groups to ensure Cyber initiatives are represented in broader roadmaps and that member firms receive timely communication about upcoming changes.

Lead service readiness and rollout activities-including communications, awareness materials, and learning programs-to ensure smooth adoption.

Serve as a readiness partner for global cyber initiatives, helping member firms prepare for transitions and new capabilities.

Collaboration & Leadership

Represent the Operational Excellence & Reporting team in cross‑functional meetings, providing updates, recommendations, and thought leadership.

Mentor peers and support teammates across geographies to build operational excellence capability across the organization.

Deliver high‑quality project artifacts aligned to global templates, standards, and best practices.

The team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world.

In this truly global environment, we operate not in what is but rather what can be to he...