Customer Service Representative (CSR)

 Applications due by August 17h, 2026 

Job Description

 

 

Pay Range DOE: $19.00-25.00/hour

Work Schedule: Monday-Friday, 7:00AM-4:00PM (1 hour lunch)

Work Location:  Wheat Ridge, CO 80033

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. 

JOB SUMMARY:

 

ESSENTIAL FUNCTIONS:


* Respond promptly to customer inquiries; processing sales orders, customer returns, corresponding to shipment delays, and providing quotations for all products.


* Create professional bids, quotations and proposals.


* Coordinate customer visits if needed and answer the phone or attend to someone walking through the door.


* Create product samples and send out to clients or fulfill their questions.


* Track shipments closely to ensure timely delivery to customer, along with making sure artwork is approved and nothing is stuck in the approval period.


* Correspond regularly with Supply Chain to follow completion of overseas orders from start to finish.


* Communicate with the Sales Team, customers, and art department to ensure a satisfactory and timely resolutions.


* Able to respond to internal and external customer inquiries providing professional, customer-facing interaction by phone, email or in person; manage customer complaints, even when handling unpleasant customers with discretion and tact.


* Obtain functional knowledge of all label products.


* Communicate regularly with management regarding work flow, operations, and opportunities for streamlining current procedures.


* Attend and present production meetings.


* Back up to team members as needed.

QUALIFICATIONS:


* 2 or 4-year college degree or relevant work experience.


* High level of professionalism and interpersonal skills to handle all aspects of customer service and project management.


* Strong working knowledge of customer service principles, practices and skills.


* Customer focused attitude, passion for quality and a willingness to quickly cultivate product expertise.


* Demonstrate ability to prioritize, problem solve and manage numerous projects on tight deadlines.


* Intermediate computer skills and knowledge of MS Office Suite, and able to learn industry standard software.


* Familiarity with enterprise resource planning systems


* Professional level written and verbal communication skills, strong decision-making ability and attention to detail.


* Ability to work well with all levels of internal management and staff, as well as, outside customers and suppliers.


* Demonstrated ability to work with a diverse team and remain professional under pressure.


* Have their own camera that shoots 4k or higher.

Education:


* High school diploma or equivalent education.

Other Requirements:


* Must pass conditional post offer background investigation and drug screen.

 

Guide to Physical Requirements:


* Continuously (5-8 hour...