Enrollment and Eligibility Supervisor

Essential Duties and Responsibilities:

- Supervise High Speed Data Entry (HSDE) Administrators, providing constructive feedback and guidance to achieve and surpass individual performance objectives.

- Conduct regular monthly, annual, and ad-hoc performance reviews for the team.

- Stay updated on all data entry programs, systems, performance requirements, and Corporate/Project policies and procedures.

- Aid HSDE Administrators in data entry completion and manage escalated tasks effectively.

- Assist in conducting HSDE training sessions, ensuring team competence.

- Meet Quality Assurance (QA) and key performance metrics standards.

- Assess training needs, collaborate with Quality Assurance and Training departments to implement effective training initiatives.

- Report personnel-related issues to Human Resources and escalate anticipated problems proactively.

- Review and provide feedback on HSDE documentation and processes, ensuring compliance with established safety standards.

- Fulfill other assigned duties by Management.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- The six month time in position requirement has been waived for this posting.

- Must have current Missouri Surge Support project experience.

- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.

Home Office Requirements

- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).

- OS for Windows - Current release of Windows 10 or newer

- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer

- OS for Linux - Ubuntu (18.04)

- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).

- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).

- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).

- Must currently and permanently reside in the Continental US.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance co...