Product Manager, VP - Card Benefits Experience

The Digital Benefits experience delivers curated customer journeys that drive engagement through compelling customer value across financial products, commerce categories, and strategic partners.

Our current focus is to enhance the Benefits experiences to deliver a personalized, visually engaging experience that is scalable, intuitive and helps customers easily understand and maximize the benefits offered by Chase and partners.

As a Vice President, Product Manager on the Benefits Experience team, you will shape the vision, strategy, and execution of customer-centric benefits experiences that help cardmembers discover, understand, activate, and maximize the value of their benefits.

You will own the end-to-end product roadmap across key customer journeys and lead cross-functional teams to deliver innovative, data-driven solutions that improve engagement, personalization, self-service, and operational efficiency.

This role requires a strategic product leader who can translate customer and business needs into measurable outcomes, influence stakeholders across business and technology functions, and drive execution in a fast-paced, highly regulated environment.

Job responsibilities:


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+ Develops a product strategy and roadmap that delivers value to customers, with a focus on ensuring Chase is at the leading edge of digital capabilities.

+ Manages discovery efforts and market research to uncover customer problems, target customer segments, and define impactful solutions.

+ Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.

+ Collaborates with design, engineering, research, and marketing teams to drive new features and optimization of existing ones.

+ Integrates data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of initiatives.


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+ Identifies and champions innovative ideas across key customer journeys to increase customer satisfaction and engagement, and ensures CX consistency across channels.

+ Understands, manages, and communicates prioritization of features, with a mind toward user and business benefits and tradeoffs.

+ Manages stakeholder communications to ensure business needs are met, set, and manage expectations through effective written and oral communication

+ Operates within a risk-based framework by proactively identifying, assessing, and mitigating operational and technology risks across the CX product lifecycle through alignment with Compliance, Legal, Risk, and Controls.

Required qualifications, capabilities, and skills:


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+ 5+ years of product management experience , preferably with experience in credit cards or digital banking.


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+ Advanced knowledge of the product development lifecycle, design and data analytics.


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