Collections Specialist

Job Overview: This position will be responsible for maintaining assigned accounts/portfolio.

The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced, goal-oriented collections department.

Key Responsibilities :



* Be the main point of contact/responsible for local/regional accounts as assigned, and interface with these customers and others on billing issues as they arise.


* Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve customer discrepancies, and handle short payments.


* Monitor and maintain assigned accounts/portfolio - customer follow-ups, account adjustments, small balance write-offs, and customer reconciliations.


* Enlist the efforts of sales, branch, and/or senior management when necessary to accelerate the collection process.


* Undertake in-depth account research to resolve outstanding customer service/billing issues for assigned accounts.


* Communicate and follow up effectively with direct manager & district controllers regarding customer accounts on a timely basis.


* Process "Transfer to Collections" paperwork for accounts being sent to a third-party collection agency.


* Establish and maintain effective and cooperative working relationships with customers and company staff.


* Weekly and monthly reporting to the direct supervisor.


* Participate in regular team meetings.


* Meet defined department goals.


* Perform other assigned tasks and duties necessary.

Primary Qualifications :



* 5 + years of work experience managing high-profile commercial accounts - large in size.


* Must have excellent communication and negotiation skills.


* Must possess analytical skills relating to customer service and collections.

Individual Skills & Competencies:


* Ability to work in a fast-paced environment where changes to procedure are common.


* Ability to use multiple systems concurrently.



* Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.


* Customer Service - Responds promptly to internal and external customer needs.


* Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.


* Position requires strong PC skills and a working knowledge of Outlook, Windows, Word, and Excel.

Benefits:

Loomis offers one of the most comprehensive employee benefit packages in the industry, which includes:


* Vacation and Sick Time (PTO) as well as Paid Holidays


* Health & Dental Insurance


* Vision Insurance


* 401(k) Plan


* Basic Life Insurance Plan


* Voluntary Life Insurance Plan


* Flexible Spending and Health Savings Account


* Dependent Care Account


* Industry-leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace.

Qualified applicants will receive consideration f...