Adult Division Management - Administrative Assistant

Overview:

We are "making dreams come true." Our organization provides children and adults with autism, intellectual disabilities, and behavioral health challenges—and their families—the education, support, and resources needed to become self-reliant, independent, and valued members of their communities.

We are seeking a highly organized and detail-oriented Administrative Professional to support our IDS Adult Day service line.

This role provides essential administrative, clerical, operational, and data management support to ensure the efficient day-to-day functioning of the department.

The ideal candidate thrives in a fast-paced environment, demonstrates excellent customer service skills, and enjoys supporting both internal teams and the individuals we serve.

What You'll Bring:


* Exceptional organizational skills with the ability to manage multiple priorities and deadlines.


* Strong attention to detail and commitment to accuracy.


* Professional communication and interpersonal skills.


* Ability to handle confidential information with discretion and professionalism.


* Strong customer service mindset when interacting with staff, visitors, families, and community partners.


* Ability to work independently with minimal supervision while collaborating effectively with team members.


* Problem-solving skills and the ability to adapt to changing departmental needs.


* Proficiency with technology and administrative systems.

What You'll Have:


* High school diploma or equivalent required.


* Purchasing and accounting experience preferred.


* Proficiency with Microsoft 365 applications.


* Ability to learn and effectively use agency software systems, including CareLogic, Workday, SurveyMonkey, Dayforce, and Track It.


* Strong understanding of administrative and office support functions.


* Ability to understand, interpret, and apply organizational policies and procedures.


* Must be at least 18 years of age.

A Typical Day May Include:


* Entering and maintaining accurate data in CareLogic and generating reports as requested.


* Uploading consumer and family satisfaction surveys and tracking responses through SurveyMonkey.


* Maintaining organized electronic and physical records and files.


* Ordering office and program supplies and coordinating requests for agency stationery.


* Reconciling credit card transactions and reviewing purchases within established authorization limits.


* Monitoring shared email inboxes and responding to or routing correspondence appropriately.


* Submitting and tracking facility and maintenance requests through Track It.


* Processing mail and managing record release requests.


* Coordinating staff registrations for training programs, conferences, and travel accommodations.


* Serving as a Referral Coordinator by receiving and processing referrals.


* Assisting with Dayforce registration and onboarding-related ...