Senior Manager Global Travel Operations

Senior Manager Global Travel OperationsReference Code 5254

Country:

US Locations: USA - Atlanta; USA - Charlotte; USA - Chicago; USA - Dallas; USA - Grand Rapids; USA - Hermitage; USA - Minneapolis

Deloitte Global is the engine of the Deloitte network.

Our professionals reach across disciplines and borders to develop and lead global initiatives.

We deliver strategic programs and services that unite our organization.

Work you'll do

Manage Deloitte U.S.

Travel Agency Operations, Agent Teams, Technology Tools, and Service Delivery

Assess new opportunities for continuous improvement via new technologies or process enhancements

Collaborate with key internal Deloitte U.S.

Firms stakeholders and suppliers

Coordinate implementation of air, hotel, ground, and other travel discount programs

Improve on-line booking tool experience

Provide agent feedback from monthly call monitoring sessions

Manage Agency KPIs and SLAs to make adjustments accordingly

Partner with Security Team on duty-of-care related issues and concerns

Manage Daily / Ad-hoc Reporting Requests as well as ensure daily feeds are accurately uploaded

Reconcile Monthly Travel Agency Invoice

Manage Direct Report

The team

Global CoRe is a shared service within Deloitte Global, providing fundamental services to Deloitte People around the world: Knowledge Services, Creative Services, Contact Center, Procurement and Strategic Insights Center.

We deliver essential capabilities that save time, convey insights, minimize risk, enhance client service delivery, solve problems, and contribute to Deloitte's success.

Qualifications

Industry knowledge of travel categories, procurement and strong negotiation skills

Strong knowledge and use of GDS (Amadeus/Sabre) and Online Booking Tools

Analytical skills and proficiency in MS office (Excel, PowerPoint)

Customer services management, issue / escalation management and resolution

Works with cross-functional teams and leaders across many levels of management

Other Qualifications

Experience in or with large travel agency operations and large complex high touch global travel programs in the United States

Demonstrated abilities in:

Working independently in an unstructured environment; developing structure and clarity around the ambiguous by taking a concept and developing ideas/about solutions to achieve progress

Navigating through complex collaborative initiatives

Understanding, documenting, and improving business processes

Interacting and influencing internal stakeholders of all levels of the organization

Limited immigration sponsorship may be available.

Our culture

At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges.

Our global workspace creates room for individuality and collaboration.

Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being.

This culture makes Del...