Business Analysis Manager

Transform Consumer and Community Banking (CCB) Operations oversight with AI-enabled, full-population controls testing and audit-ready evidence.

You'll own end-to-end analytics and Large Language Model (LLM) enabled automation for exception triage and reporting, while governing an enterprise knowledge base that stays current, trusted, and regulator-aligned.

As a Continuous Monitoring Quality Manager on the Quality team, you will partner closely with CCB Operations business lines (e.g., Collections/Recovery/Auto Operations) to design, develop, and implement AI-enabled continuous monitoring and full-population quality testing frameworks that strengthen the control environment, improve audit readiness, and drive operational excellence at scale.

You will own end-to-end delivery of data analytics solutions, test population isolation, test design, controls reporting, and LLM-enabled automation (including prompt engineering, workflow integration, and governance).

You will also serve as a strategic owner for an enterprise knowledge base, ensuring standards, content governance, and alignment with operational and regulatory expectations.

Job responsibilities


* Deliver AI-enabled full-population monitoring, shifting oversight from sampling-based review to automated controls testing and scalable evidence capture.


* Design and implement end-to-end continuous monitoring tests by isolating test populations, defining business rules/thresholds, implementing automated validation and reconciliation checks, partnering with operations, compliance, risk, and control stakeholders to ensure coverage and intent alignment.


* Drive prompt engineering and LLM workflow delivery to accelerate knowledge base curation and standardization, controls reporting narratives and executive summaries (grounded in approved sources), intelligent triage/routing of exceptions (with human-in-the-loop controls where required).


* Establish LLM/prompt governance practices including versioning, performance testing, outcome validation, documentation, and controlled change management suitable for a regulated environment.


* Own the enterprise knowledge base strategy, including taxonomy/metadata standards, content lifecycle (create/review/retire), and quality controls to ensure content remains current, trusted, and auditable.


* Proactively analyze data to identify themes, trends, and performance opportunities; translate insights into prioritized improvements and automation roadmap items.


* Prepare and deliver management reporting on test results, key performance metrics, emerging risks, and remediation plans-clearly communicating impacts and actions.


* Demonstrate urgency responding to escalations, adverse performance indicators, and shifting priorities to maintain program effectiveness.


* Handle highly confidential information with professionalism and integrity, adhering to JP Morgan Chase privacy and security standards.

Required qualifications, ski...