Sr Manager - Softwr Engnr

I: Essential Job Functions:

• Providing architecture and design solutions to enhance/maintain Enterprise Customer Relationship Management applications such as Siebel or Salesforce (10%);

• Understanding and reviewing business requirements, conducting design feasibility studies, performing proof of concepts/prototypes (9%);

• Designing, configuring and customizing Enterprise Customer Relationship Management applications such as Siebel or Salesforce for business needs (typically, design/coding, design/code reviews and unit testing) (5%);

• Integrating Siebel or Salesforce Customer Relationship Management with other systems such as New York State of Health, MAXe and Oracle Knowledge Management through web service and iFrames (5%);

• Supporting Project Manager in planning activities including effort estimation, tasks/assignments, risk identification, daily and weekly status reporting (5%);

• Creating and monitoring JIRA/IT tickets for defects, deployments and other maintenance activities (1%);

• Communicating/collaborating with Operations, System Integration Testing, User Acceptance Testing teams and other stake holders including third party vendors (5%);

• Conducting daily SCRUM meetings, reviewing progress, discussing and prioritizing work/assignments (5%);

• Supporting Production, System Integration Testing, User Acceptance Testing, Regression and Training environments for monitoring, troubleshooting and deployment activities (5%);

• Creating/maintaining Siebel or Salesforce Customer Relationship Management playbook/knowledge base for typical technical issue/solutions (5%);

• Responsible for managing the overall development lifecycle of the assigned software application (5%);

• Working with the development resources to design and develop software solutions based on requirements to ensure functionally sound products are designed properly (5%);

• Collaborating with different functional groups, including Operations, Business Analyst, System Analyst, Testing and Project Management Office on the definition and prioritization of the requested solution (5%);

• Managing and executing according to established project plans and delivery timelines (5%);

• Managing performance metrics and demonstrating continuous improvement in containing defects found in production (5%);

• Contributing to the technical and process innovation of the engineering department as a whole (5%);

• Providing mentoring and guidance to development resources (5%);

• Working on Siebel modules of small to large scope (2%);

• Participating in analysis, design, data modeling, coding, testing, and debugging of software and configuration anomalies (2%);

• Supporting and troubleshooting existing Seibel applications (2%);

• Handling user acceptance testing (2%);

• Producing clear and technical documentation (2%).

II: Education and Experience Required:

• Bachelor's Degree in Computer Science or Computer Engineering plus 8 y...