Director, Operations

Move the strategic initiative of business units forward from operational and business development point of view.


* Four year college (Bachelor's Degree)


* 10+ years of Property and Casualty industry experience


* Strong knowledge of industry practices and jurisdictional regulations affecting how a product is planned


* Ability to perform complex financial analysis of product and process performance results


* Analytical Problem Solving - Ability to identify root causes of problems and create new solutions, identify inefficient business work processes, and recommend technological solutions to improve; consider the impact and application of proposed solutions on other projects, work units, or business information problems


* Acumen - Ability to make practical, realistic and timely decisions after considering facts, available organizational resources, and potential risks


* Strong communication skills and the ability to work with various groups


* Solid understanding of development processes and methodology, quality issues, and project management methodologies and tools


* Requires occasional travel

#LI-EM3 #LI-REMOTE


* Building and manage a team which would allow us to retain any and all recoveries


* Data Analytics.

Can assist Service Center Directors in using data as a value prop


* Provides technical assistance on losses involving complex or disputed coverage issues


* Reviews any claim with a potential EandO exposure


* Reviews all claims with a reserve of $100,000 and over


* May assist on any loss with a potential fraud element involved


* Identifies training requirements for adjusters needing skill development.

Can serve as point person for assisting to train any casualty TM or higher position


* Investigates and resolves service complaints


* Assists in the selection of potential targets for marketing efforts within assigned geographic regions


* Serves as the operational on-boarding expert for all program business Develops, delivers and manages a second set of service standards that are necessary for program business


* Works in conjunction with the Corporate Compliance to develop and deliver a separate audit that will be used to review program pieces of business


* Serves as the operational liaison between field operations and our compliance department including communications to field offices on files or data not in compliance


* Works with business units to ensure the Crawford umbrella is adjudicating SCHIP claims consistently


* Serves as an operational point person to work with sales and others to ensure stewardship reports make common claim sense


* Upholds the Crawford Code of Business Conduct at all times


* Participates in special projects as requested