Technology Support III

We are looking for an individual who is well versed with the Application Support functions.

This position is for supporting the suite of applications used by our Securities Services division.

As a Technology Support III at JPMorganChase within the Commercial & Investment Bank, you will support a complex suite of applications which are closely interlinked and at the core of our company product offering and provides us with a competitive advantage in the market place.

Any disruption to service or inaccuracy in these applications will have an adverse impact to our clients, result in reputational damage to JPMorgan and potentially have an adverse financial impact to the organization.

Job responsibilities:


* The resolution of all user and technology issues on the Production instance.


* The support and maintenance of the various Linux RDBMS based applications on On-Prem and AWS platform.


* Monitor and troubleshoot the batch jobs that are scheduled in Control-M or AutoSys.


* Monitoring tools such as Geneos - For the application infrastructure & secure file transmissions of the financially sensitive data within the JPMorgan environment and to external clients.


* Coordination and execution of all software deployments into Production environment.


* Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners


* Liaising with application development and infrastructure teams targeting on-going development, production activity and release management


* Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues


* Pro-actively improving the quality of systems and service, and increase business value


* Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale


* Manage the relationship between the operational users and the technology department.

This involves organizing weekly service review meetings and being a key point of escalation for technology issues or concerns within the operational areas

Required qualifications, capabilities, and skills:


* Experience supporting Linux, AWS and RDBMS based applications.


* Python or Shell Scripting


* RDBMS - Oracle or MS-SQL


* Application Performance monitoring tools : Splunk, AppDynamic, Dynatrace, Grafana or Datadog


* Schedulers - Control-M or AutoSys


* Monitoring - Geneos or similar tool

Preferred Qualifications, Skills, and Capabilities:


* AWS Certification(s)


* ITIL Certification

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investm...