Corporate IT Support Specialist

Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

Being the customer service company in the world. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:
034499 Corporate IT Support Specialist (Open)

Job Description:

Key Responsibilities 


* This role is responsible for delivering timely technical support and maintaining ownership of assigned issues through resolution.

The role requires strong customer service, technical troubleshooting, and effective coordination with internal IT teams and external vendors.


* Collaborates with infrastructure (network, workspace, database, server teams), security and application development teams to restore service and/or identify problems.


* Provides technical support to the organization's internal users of computer applications and hardware.


* Supports video conferencing and collaboration tools (e.g., Microsoft Teams, Zoom) and conference-room AV equipment, including meeting setup and live support for executive and high-visibility meetings.


* Responds to and resolves tickets via telephone, remotely, and in person, in a professional and timely manner and in accordance with IT Services procedures.


* Stages, re-stages, and configures new or existing endpoints (desktops, laptops, and mobile devices) as needed.

Installs and configures printers and other peripherals as needed.


* Maintains ownership of assigned tickets through end user follow up.

Documents complete and timely resolutions in the ticketing system and determines when to escalate.


* Provides on-site desk-side support, and remote assistance, for hardware, software, and peripheral issues, including support for the organization's hybrid and remote employees.


* Supports executive and C-level colleagues with a high level of professionalism, urgency, and discretion.


* Recommends policies/procedures to improve ticket resolution times.


* May be responsible for the building and deployment of IT assets.


* Participates on service desk project teams as requested, including occasional overnight travel for remote site implementations.


* Participates in rotating after-hours on-call schedule.


* Assists in creation of knowledge base articles for the IT services knowledge base.


* Adheres to IT services policies regarding incident, problem, change and service request...