Temporary Coordinator - eCommerce Client Relations Center

The Team:

The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone, email, and live chat inquiries in partnership with US flagship boutiques.

The Opportunity:

As the eCommerce Client Relations Center Intern, you will support the Client Relations Center team with operational, customer service, and training responsibilities.

You will gain valuable experience through executing back-office operations for eCommerce Customer Service and assisting with important day-to-day functions.

About the Role:


* Analyzes key performance indicators (KPIs) and operational metrics to generate actionable insights that support reporting needs for Managers and Specialists.


* Monitors open service tickets to identify patterns in pending returns and post-sale issues, ensuring timely resolution and process optimization.


* Conducts in-depth research and trend analysis on Hermes.com customer service interactions to support escalation management.


* Assists with implementing internal quality assurance protocols and conducts competitive benchmarking to uncover training gaps and provide feedback for team development.


* Designs and executes independent projects that align with personal growth objectives and contribute to operational efficiency or innovation within client relations.


* Assists with scheduling needs for eCommerce and boutiques


* Executes all other duties assigned by Manager

Supervisory Responsibility:


* NO

Budget Responsibility:


* NO

Decision Making Responsibility:


* NO

About You:


* Previous Operations and/or Customer Service experience helpful


* Excellent written and verbal skills; polite and professional phone manner


* High level of adaptability


* Acute attention to detail and organization


* Solid knowledge of Microsoft Office systems

The rate for this position is $21 per hour.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values.

We place people at the heart of what we do and aspire to make a positive impact on the world.

The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries.

Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a ...