Senior Telecom Support Engineer

Senior Telecom Support Engineer

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Senior Technical Support Engineer

Location: Remote (Anywhere in the United States)

We are seeking a highly motivated Senior Technical Support Engineer to join our team and provide advanced technical support for telecommunications and networking solutions.

In this role, you will serve as a trusted technical advisor to customers and internal teams, troubleshooting complex issues, driving solution implementation, and ensuring exceptional customer satisfaction.

This position is ideal for engineers who thrive in fast-paced environments, enjoy solving challenging technical problems, and are passionate about continuous learning and innovation.

Key Responsibilities


* Provide advanced technical support and troubleshooting for telecom and networking solutions.


* Analyze, diagnose, and resolve complex technical issues across multiple technologies and platforms.


* Review, validate, and implement detailed technical designs and solutions.


* Lead technical assessments, solution delivery, and customer engagements.


* Coordinate installations, upgrades, migrations, and deployments of enterprise technology solutions.


* Investigate network performance issues using packet analysis tools such as Wireshark and PCAP traces.


* Collaborate with customers, project teams, and engineering groups to identify requirements and deliver effective solutions.


* Provide technical guidance and mentorship to team members and stakeholders.


* Develop and maintain technical documentation, knowledge articles, and best practices.


* Participate in knowledge-sharing initiatives and contribute to continuous improvement efforts.


* Support customer escalations and participate in on-call rotations as needed.


* Assist with pre-sales activities, technical proposals, and solution recommendations.


* Stay current with emerging technologies, telecom standards, and industry trends.

Required Qualifications


* Bachelor's degree in Computer Science, Engineering, or a related field and 8+ years of professional experience; or 11+ years of equivalent professional experience without a degree....