Quality Audit and Calibration Lead

1.

Governance & Calibration of all audit types (approval, risk based, CAP, target) to ensure consistent standards, clinical policy alignment and a robust governance framework across benefits.
2.

Independent Audit (DWP) Review, Challenge & Escalation.

Triage IA feedback, accept/challenge trends using evidence and policy, manage escalations, and maintain effective external relationships.
3.

Clinical Interface & Policy Implementation.

Provide expert clinical advice to Operations/Clinical Excellence.

Supporting implementation of clinical standards and policy.

Identifying and escalating clinical risks.

Contributing to quality related elements of appraisals.
4.

Training, Development & Assurance of Auditors.

Design/deliver calibration sessions, induction and ongoing capability building.

Providing sensitive but robust constructive feedback to drive consistency and reduce error rates.
5.

MI & Insight for Quality Improvement.

Analyse audit outcomes and operational MI to identify themes, coachable trends and systemic risks.

Producing actionable insights for assurance teams and clinical/operational leaders.
6.

Audit Delivery & QA Sampling (as required).

Conduct audits and QA sampling to maintain calibration accuracy.

Providing timely coaching/feedback to minimise workflow delays and customer impact.
7.

Maintain Clinical Approval & Professional Standards.

Maintain clinical approval by completing the minimum number of assessments needed for continued accreditation, undertaken at intervals that support clinical consistency.

Complying with CPD/revalidation.

Consistently modelling best practice and continuous improvement.

Key Internal Stakeholders & Relationships

Heads of Clinical Delivery/Assurance/Audit

Clinical Delivery Leads

Clinical Support Coaches

Operational Managers

Clinical Content Developers

Training and Development teams

Key External Stakeholders & Relationships

DWP Independent Audit

DRG/other external forums as required

other relevant stakeholders.

Preferred Skills and Qualifications

Qualifications & Experience

Essential

• Qualified health professional with current registration/license to practice and continuous professional development compliance.

• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.

• Substantial experience in clinical audit (including governance/calibration) within disability assessment or a comparable setting.

• Proven experience in reviewing, interpreting and objectively challenging Independent Audit feedback referencing clinical policy and evidence.

• Qualified to perform CHDA case audits and able to instruct on writing reports that meet "A grade" requirements.

• Proven experience designing/delivering calibration, training and clinical development for auditors and healthcare professionals.

• Strong MI/analytics capability, with attention to detail, to identify trends and generate actionable insights.

• Experie...