Payroll Coordinator

Job Title: Payroll Coordinator

Location: Golden Valley, MN

Schedule: Monday-Friday typical daytime business hours.

Eligible to work from home up to 2 days/week after 90 days of employment

Wage: $22.50 annual salary including Full-Time benefits

Job Summary:

The Payroll Coordinator is responsible for supporting customers and payroll department functions.

The Payroll Coordinator will partner internally and externally for timely resolution of customer issues from start to finish; duties and processes include the following:

Essential Job Duties:



* Collaborates directly with customers, Support Coordinators/Case Managers, internal payroll and program team members, and budget and billing departments.  


* Monitors and responds to customer requests/inquiries via incoming phone calls and emails within established company policies, guidelines, and contract requirements.


* May assign customer service requests/inquiries to team members and/or other department personnel depending on the nature of the customer request and according to company procedures.


* Identify root problems of payroll and EVV issues through research, coordination of corrective actions, revision requests and necessary follow-up until the issue resolution is complete.


* Make outgoing communications to employers of record, workers, support coordinators via phone calls and emails to inform them of the problem and steps needed for resolution.


* Processes employee documents according to company policies and procedures.  Including but not limited to; change notices, direct deposits, W-4’s, etc.


* Performs payroll data audits by running reports and looking for missing or incorrect information.

Example: pay codes, EBS card setup, terms.

Makes necessary corrections


* Assists the Payroll Tax Coordinator with New Employer packet issue reach out/resolution.


* Provides support and training to other customer service team members.


* Responsible for processing special payrolls, at the discretion of the Payroll Supervisor.


* Assists with requests for verifications of employment.

Required Qualification:



* High school diploma


* Successful clearance of Department of Human Services background check


* Successful clearance of Motor Vehicle Background Check and acceptable driving record per Company Policy

Preferred Qualifications:


* AA or college degree preferred


* Must possess the ability to communicate with staff, participants, family members, visitors, State and County representatives, other professionals in the field, and the general public.


* Excellent written and verbal communication


* 1-2 years of customer service related experience preferred.