Core Lab Implementation Consultant

At Roche you can show up as yourself, embraced for the unique qualities you bring.

Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

The Position

A healthier future.

It’s what drives us to innovate.

To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

Job Summary:

The Core Lab Implementation Consultant demonstrates and positions the end-to-end value of the Roche portfolio of solutions (systems) and Roche Consulting services to our customers.

This field-based position creates value by focusing on implementing complex automated laboratory solutions to improve the customers' desired future state.

This position partners with customers and internal stakeholders (sales, global Roche Consulting teams, RSN, marketing, IT, and other teams) to address customers' unique priorities, challenges, and needs through continuous improvement efforts, including (but not limited to) collecting and reviewing customer feedback, refining methods/tools, performing complex analyses, and recommending solutions.

This position utilizes a consultative approach and technical expertise to ensure the customer is prepared and the Roche solution is verified to be implemented and deliver expected results.

 The Opportunity:



* Verify and validate that the proposed Roche solution still meets or exceeds customers' expected results before Implementation


* Provide implementation support to customers and installation teams; collaboratively develop detailed customer installation requirements with customers, Roche Support Network, Workflow Consulting, and other teams 


* Responsible for identifying opportunities to optimize the implemented Roche solution and collaborating with appropriate Roche partners to take action to accomplish optimization


* Collaborate with RC team members to develop metrics that provide data for process measurement; identify indicators for future improvement opportunities; collect data to identify root causes of problems; measure performance against process requirements; align improvement to performance targets 


* Collaborate with fellow Roche Consulting colleagues to use, refine, and evolve proprietary tools and techniques to generate high-value deliverables, best practices, and methods delivering differentiated, value-creating consulting services and position Roche’s portfolio of solutions


* Perform related administrative duties such as creating and submitting expense, reports, and status reports and adhere to any additional ...