Customer Service Rep

Essential Duties and Responsibilities:
- Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services.
- Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
- Follow standard operating procedures to ensure consistency and accuracy.
- Address customer inquiries and resolve problems to ensure that appropriate changes are made.
- Refer unresolved customer grievances to designated departments for further investigation.
- Communicate with supervisor regarding any potential needs or concerns.

- Navigate multiple computer systems and add appropriate documentation to the systems while speaking with a customer.
- Perform data entry accurately.

Minimum Requirements

- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

Program Specific Requirements:

- High School diploma or equivalent

- 6 months of customer service experience preferred.

- Must reside within 70 miles of El Paso, TX (Must live in Texas)

Home Office Requirements:

- Reliable, high-speed internet service

- Minimum 20 Mbps download speeds

- Must be a traditional, wired high-speed connection such as cable or fiber

- Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible

- Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed

- Quiet and distraction-free workspace

- Maximus will supply your computer equipment

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EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant wo...