Field Application Specialist- Core Lab-South Texas Region

At Roche you can show up as yourself, embraced for the unique qualities you bring.

Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

The Position

This is an exciting time to join the Roche Support Network.

If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring.

Roche is a successful company that can offer exciting career opportunities.

We encourage and support your development in areas of your interest which will prepare you for the next level in your career path.

We know that people are responsible for our success and we value our employees.

Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

As a Field Applications Specialist, you will be a key member of our Customer Support team as the primary scientific and technical representative in  South Texas (McAllen/Rio Grande Valley)for Roche systems in customer laboratories within the Core Lab space.

You will be responsible for providing best-in-class on-site customer support, including activities such as, application implementation, operator training, and troubleshooting for diagnostic instrumentation and assays throughout the entire product life cycle.

The Opportunity:


*  Build and maintain strong, collaborative relationships with customer stakeholders, ensuring a high level of customer satisfaction and creating value within the customer’s lab operations.

Consult with customers on lab needs and act as a partner by supporting the customer throughout the product lifecycle which could include supporting product upgrades and other changes. 


* Perform and/or assist with the installation of complex diagnostic instruments, software, and reagent applications in customer laboratories.

Validate system performance to ensure it meets manufacturer specifications.

Ensure effective and cohesive application of the newly installed solutions.


* Deliver and, in some cases develop, comprehensive on-site training to laboratory personnel on the proper use and maintenance of Roche systems, including theory of operation, workflow, quality control, and data interpretation.


* Act as the primary on-site resource for resolving complex technical issues related to instrumentation, software, and assay performance.

Perform root cause analysis and implement corrective action...