Duty Manager

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world.

With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both.

We've thoughtfully designed our spaces to encourage, support and celebrate great connections.

We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

   

Located in the heart of Tasmania’s capital, Crowne Plaza Hobart offers contemporary spaces designed for guests to connect and recharge, with 241 modern rooms featuring views across the harbour, kunanyi/Mount Wellington or the city.

Just moments from Salamanca Place, Constitution Dock, and Hobart’s premier cultural and shopping districts, the hotel blends comfort and convenience for both business and leisure travellers.

Guests enjoy elevated experiences in our Club Lounge, and state-of-the-art meeting and ballroom spaces.

With locally inspired dining at core restaurant and bar and relaxed shared plates at THE DECK, we showcase the best of Tasmania.

At Crowne Plaza Hobart, we deliver an authentic Tasmanian experience grounded in warm, genuine True Hospitality.

What is the job?

As Duty Manager (Full Time), you will be a key leader within our Front Office, ensuring every guest feels welcomed, recognised, and cared for throughout their stay.

You’ll oversee daily Front Office operations – including reception, concierge, reservations, business centre support and porter services – while maintaining strong collaboration across hotel departments.
This role is perfect for an emerging leader ready to take the next step in their hotel operations career.

Your day to day


* Be a visible and proactive presence across the hotel, ensuring smooth daily operations and a guest‑first service approach.


* Support the Front Office Manager with operating procedures, service standards, and driving a positive team culture.


* Coach and guide Front Office colleagues, building a knowledgeable and empowered team.


* Lead and support recruitment, onboarding, training, and succession planning.


* Act as a key point of contact for guests and colleagues, resolving concerns promptly and delivering True Hospitality for Good.


* Coordinate communication and workflow between Front Office, Housekeeping, Maintenance, and Food & Beverage.


* Conduct floor walks and inspections, monitor guest satisfaction, and uphold operational standards at all times.


* Respond to guest feedback with professionalism, empathy, and ownership.


* Support Night Audit and oversee billing accuracy, credit compliance, cashiering duties, and secure transaction handling.


* Monitor labour costs and departmental budgets to support operational efficiency.


* Champion IHG One Rewards and loyalty initiatives, supporting guest engagement, satisfaction, and revenue growth.

What we need from you


* Tertiary ...