Bell Captain

JOB OVERVIEW:
Provide timely and professional bell services for all incoming and outgoing guests, which may include temporary luggage storage, ensuring a high level of guest satisfaction.
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DUTIES AND RESPONSIBILITIES:
•    Assist in supervising the Bell Services function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc. 
•    Monitor performance and recommend corrective or disciplinary action.

 Alert management of potentially serious issues.
•    Maintain efficient traffic patterns in the lobby, especially during group check in and check out.
•    Transport luggage to and from guest rooms and answer phones.

 May secure, tag and store luggage as required.
•    Inspect cleanliness of the hotel entrance, bell desk, luggage room and hotel vehicles, if applicable.

 
•    Respond to guest requests promptly and professionally; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions.

 
•    Respond appropriately to guest complaints.

 Make appropriate service recovery gestures in order to ensure total guest satisfaction.

 
•    Promote teamwork and quality service through daily communication and coordination with other departments.

 
•    Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent, plus one year customer service experience including some supervisory training/experience preferred.

 Must speak fluent English.

 Other languages preferred.

This job requires ability to perform the following:
•    Carrying, pushing, or lifting items weighing up to 100 pounds
•    Moving about the public areas
•    Handling objects, products and computer equipment
•    Bending, stooping, kneeling

Other:
•    Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
•    Reading and writing abilities are utilized often. 
•    Basic math skills are used frequently. 
•    Problem solving, reasoning, motivating and training abilities are often used.
•    May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $13.50.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.