Service Delivery Manager, Observability

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

As the Service Delivery Manager for Observability, you will be a key member of the Global IT Operations team.

You will be responsible for leading the continuous improvement of our monitoring platforms and ensuring their alignment with our overall strategy.

You will lead initiatives that position these tools not just as operational aids, but as strategic enablers for automation, visibility, compliance, providing transparency, traceability, and assurance across all service lines.

In this role, you will partner with platform owners and technical teams to mature Elanco’s monitoring capabilities, ensuring they are efficient, scalable, and audit-ready.

Your Responsibilities:

Delivery and Planning


* Drive continuous improvement by leading the planning and project management of initiatives - primarily focused on monitoring and observability, while also supporting other operational projects as needed


* Collaborate with TechOps service domains, application teams, and other business stakeholders to understand and translate business needs into actionable requirements for monitoring, logging, and Digital Employee Experience toolsets.


* Host day-to-day meetings across the team (planning meetings, stand-ups, backlog reviews, status updates, retrospectives).


* Manage the creation, review, and approval of project documentation (charters, user stories, designs, plans, communications, release notes, testing).


* Administer all work within project management tools (currently Monday.com and ServiceNow) and share best practices to improve delivery.


* Manage risks, assumptions, issues, and dependencies across the team.


* Take ownership of issues and work with the right people to resolve them.


* Facilitate commercial activities (e.g., creating SoWs, change requests).

Stakeholder & Communications Management


* Communicate effectively to different audiences (immediate team, senior leaders, end users).


* Collaborate with IT and Business stakeholders to plan activities, changes, and deployments.


* Represent project status in forums inside and outside of TechOps.


* Manage requ...