Rooms Controller

About Us

Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates.

Positioned for convenience with easy access to public transit and a discounted on-site parking option, commuting is effortless.

Our team members enjoy complimentary meals, uniforms, and a wide range of career advancement possibilities-allowing you to build a fulfilling career while supporting your family and loved ones.

Whether you seek a full-time position or a flexible part-time role, we welcome you to become part of our close-knit family.

By joining us, you'll be part of a passionate, fun-loving team that works hard and supports each other.

As a member of the HEI family, you will experience the benefits of the HEI Loves culture, which is dedicated to celebrating our associates through competitive compensation, comprehensive benefits, and generous paid time off.

Beyond the basics, our associates enjoy health and wellness programs, robust retirement plans, travel benefits, product and service discounts, and much more.

At the Baltimore Marriott Inner Harbor, we're committed to supporting you every step of the way, both professionally and personally.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

The following duties represent the key responsibilities required to successfully perform this role, with or without reasonable accommodation:


* Communicate effectively, both verbally and in writing, to provide clear direction to Guest Service Agents and Front Office staff.

Assign, instruct, and monitor work performance, providing coaching and encouragement to support continuous improvement.


* Greet guests promptly and professionally with a friendly and sincere welcome.

Maintain a positive and clear speaking voice, actively listen to guest requests, respond with appropriate actions, and provide accurate information regarding hotel services, outlet hours, and local attractions.


* Efficiently complete the guest registration and check-out processes by accurately inputting and retrieving information in the FSPMS (FOSSE Property Management System).

Confirm guest ...