Director, Clinical Execution & Operations - Cigna Healthcare - Hybrid

Job Summary
TheDirector, Clinical Execution & Operationsis a key operational leader responsible for translating clinical strategies into scalable, high-impact programs acrossCigna Healthcare (CHC).

This role is pivotal in ensuring that clinical priorities are operationalized with clarity, accountability, and ultimately, measurable results that improve member care.

This role oversees a team of 15-20 FTEs, including 4 direct reports, and is accountable for driving operational excellence and cross-functional coordination across clinical initiatives.

The ideal candidate brings a strong background in healthcare operations, people leadership, and executional rigor.

This role reports to the Managing Director, Clinical Strategy and Operations.
Responsibilities Operational Leadership


* Oversee CHC clinical programs and initiatives, ensuring alignment with strategic goals and performance expectations.


* Manage a team of 15-20 FTEs, including 4 direct reports, fostering a high-performance culture and supporting professional development.


* Partner with senior clinical and business leaders to shape execution plans, resolve barriers, and ensure visibility and alignment at the executive level.


* Develop and implement scalable processes, tools, and governance models to support clinical program delivery and performance tracking.


* Ensure timely and effective execution of CHC clinical initiatives, overseeing resource planning, milestone tracking, and risk mitigation.

Cross-Functional Coordination


* Partner with CHC clinical teams, including strategy, medical management, provider network, data and analytics, and product teams to ensure continuity and management of clinical programs and priorities.


* Serve as the operational liaison between strategic planning and frontline implementation teams within CHC and across the enterprise.


* Support readiness and enablement efforts for new clinical programs and services, establishing escalation and acute-resolution pathways as needed.


* Foster a culture of ownership, executional excellence, and professional growth within CHC and across the enterprise.

Performance Management & Reporting


* Establish a reporting and oversight strategy for all CHC clinical programs, leveraging KPIs and dashboards to monitor program performance, operational efficiency, and clinical impact.


* Manage all data and reporting needs for CHC clinical, partnering with technology and data and analytics colleagues across the enterprise.


* Create clear and supportive accountability structures across program execution.


* Lead continuous improvement efforts based on performance insights, stakeholder feedback, and evolving business needs.


* Oversee executive-level updates and reporting for senior leadership and key stakeholders.

Required Qualifications


* Bachelor's degree required; advanced degree (e.g., MBA, MPH, MHA) preferred.


* 10+ years of experience in healthcare operat...