Communications Clerk, LEAP

Application due by August 15, 2025

Goodwill of Colorado

    Job Description

 

Pay: $15.50/hour

This position is eligible for Daily Pay!  Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday - Friday

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.

All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Remote Opportunity:  Upon completion of training and Supervisor approval, remote work option may be available. 

*

*Must reside in the State of Colorado

*

*

 

JOB SUMMARY:

The Communications Clerk, LEAP is a temporary position working within LEAP (Colorado Low-income Energy Assistance Program) to perform the communication requirements for program operations for all inquiries regarding LEAP via call center, email helpdesk, fax, and telephonic downloads.

ESSENTIAL FUNCTIONS:

LEAP Program Support:


* The Communications Clerk will develop a thorough working knowledge of LEAP and complete all the required training in order to support the program and other LEAP staff departments. 


* Explain eligibility criteria to applicants and agencies, answer main LEAP phone line, transfer calls, transmit messages, retrieve messages, and return calls. 


* Researching applicants emailed inquiries through the email ticketing system.

Download, date stamp and merge all documents received via email, fax and telephonic download to distribute all documentation to the proper locations.


* Perform other job duties as assigned by Call Center Team Lead, Email Team Lead, Communications Supervisor and Quality, Communications and Contract Manager.

LEAP Program Processing:


* The Communications Clerk will provide technical and/or clerical support when needed, on the state computer system, Salesforce, while always assuring applicant confidentiality.

Communication Clerk Tracking and Reporting:


* Track and report daily task outcomes, maintaining accurate records of productivity and performance metrics, and regularly communicating key findings, and trends to the team lead to support informed decision-making and continuous improvement.

Relationship Management: 


* The Communications Clerk is responsible for establishing and maintaining a positive and professional relationship with all customers, vendors, clients, and Human Services agencies presenting a positive image of the company. 


* The Communications Clerk will attend meetings with Goodwill of Colorado and the Colorado Department of Human Services that are deemed necessary.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may...