Team Leader (Intake)

$65,000 - 72,000 /Yr.
Schedule: Monday - Friday; 8:00 am - 4:30 pm
Location: Rogers Park
Hybrid Schedule: 3 Days in-office; 2 days remote

The Intake Team Leader will oversee and provide direct supervision to the Intake Specialists.  They will manage capacity and workflows to ensure coverage for open access and schedule nursing home/community intakes with program partners.  The Intake Team Leader will screen applicants and make appropriate determinations regarding resources to promote optimal functionality.  They will ensure employees are well-informed about alternative services in the community and common family issues (i.e.

first episodes, benefits, entitlements, etc.).  The Intake Team Leader will provide client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse/addiction disorders utilizing a harm reduction approach.

Responsibilities


* Provide direct service to applicants/clients; i.e.

screen applicants for services; and make appropriate determinations regarding resources clients should be linked to


* Provide direct clinical supervision to Intake Specialists.  Orient, train, and manage employee workflow; run meetings; etc. 


* Monitor and adjust employee schedules accordingly to ensure enough clinical time is scheduled to meet direct service requirements


* Manage process to ensure department meets direct service and documentation requirements.  Develop and administer tracking systems for reporting. 


* Ensure coverage for all Intake Open Access across the organization.  Notify Supervisor of capacity issues on teams/programs that may affect client flow into the organization.


* Ensure timely and seamless flow of new clients into the organization 


* Report on trends, community needs, and team updates to Supervisor. 


* Return intake phone calls and e-mail inquiries.  Educate applicants about mental illness; and communicate expectations regarding the intake process, eligibility for services, and organization services provided


* Schedule nursing home/community intakes and communicate updates to departments.  Make necessary adjustments to ensure scheduling and completion of nursing home/community intakes.


* Provide on-call coverage and immediate crisis intervention as needed


* Work with Supervisor to comply with expectations of various funding sources


* Communicate effectively with the team for purposes of consultation and information sharing


* Perform other related duties and/or projects as assigned

Qualifications


* Master’s Degree in Social Work, Psychology, or Counseling required


* Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) required


* Minimum two years’ experience working with people with mental health and/or substance abuse diagnoses


* IM+CANS certification required or must obtain IM+CANS certification within 30 days of h...