Script Processing Representative

Pets deserve the best care.

At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive.

Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers.

From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences.

In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers.

We are an equal opportunity employer that values diversity, equity, and an inclusive workplace.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box.

So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR
Script Processing Representative

The Script Processing Representative contacts veterinary clinics to provide awareness and support in responding to open retail prescription requests.

Script Processing Representative team members are responsible for order verification and support.

This is a full time, remote position to work 40 hours per week between our operating hours of Monday through Friday from 5:00 am - 5:00 pm PT and Saturdays from 8:00 am - 5:00 pm PT.

Availability for a permanent Saturday shift is required for this position.

WHAT YOU'LL DO


* Provide first level information and order support accurately for veterinary clinics and retail partners.


* Troubleshoot basic web order issues and clarify processes between partners and clinics.


* Escalate unresolved issues to the next level of contact.


* Process nutrition prescription approvals via fax, WRX, or verbal communications.


* Ensure accurate data entry with meticulous attention to detail in a dynamic, fast-paced setting.

WHAT YOU BRING


* High School diploma or equivalent.


* 1+ year of call center experience.


* Ability to deliver exceptional customer service through clear and concise communication, actively listening to customer needs, and maintaining a positive attitude.


* Demonstrate sound judgment to discern when to independently resolve issues and when to escalate to leadership for guidance or assistance.


* Outstanding organizational and time management abilities, ...