Payroll Assistant II

Legal Entity: American Honda Motor Co., Inc.
Business Unit: BU Human Resources  
Department: DEP Payroll

Division: DIV HR Ops, Total Rewards
Work Location: Honda Heritage Center
Shift: 1st
Workstyle: Remote Eligible up to 20%  
Career Level: 2  
Job Grade: Non-Exempt-5 (NE5)  

Job Purpose

The Payroll Support Specialist serves as the first point of contact for payroll-related inquiries and support requests from associates, managers, Human Resources, and external parties.

This role provides excellent customer service, resolves Tier 1 payroll inquiries, completes employment and income verification requests, researches legal and documentation requests, and dispatches cases to Payroll Operations, Payroll Tax, or Time & Labor for timely resolution within established service level agreements.

Payroll Customer Service & Tier 1 Case Resolution
• Serve as the first point of contact for payroll-related inquiries submitted through HR
Connect, email, phone, or other service channels
• Resolve Tier 1 payroll questions related to pay, deductions, direct deposit, taxes,
timekeeping, payroll calendars, and general payroll processes
• Provide professional, accurate, and customer-focused communication to associates,
managers, HR partners, and external requestors
• Document case activity, research steps, outcomes, and customer communications
clearly and consistently
• Escalate sensitive, urgent, or complex issues to appropriate payroll teams or
leadership
Case Intake, Triage & Dispatch
• Review, categorize, prioritize, and route payroll-related cases to Payroll Operations,
Payroll Tax, or Time & Labor based on issue type and requir...