Head of Property and Facilities UK

Head of Property & Facilities

Contract: Permanent
Team: 4 Regional Property Managers, Facilities Manager, CAFM Supervisor and Property Support Administrator

Shape the Future of DHL’s UK Property & Facilities Estate

We are offering an exciting opportunity for an experienced and strategic property professional to join DHL as Head of Property & Facilities, leading our national property and facilities management function across a network of 44 operational sites throughout the UK, including our Head Office and associated vacant properties.

In this senior leadership role, you will ensure our property estate remains safe, compliant, cost-effective and operationally effective.

You will provide strategic direction across property management, facilities, maintenance, capital investment, utilities, sustainability and property lifecycle activity, while leading a team of property and facilities professionals.

This is a fantastic opportunity for an experienced property leader who combines technical expertise with strong commercial awareness and enjoys influencing at a senior level within a large, complex and operationally critical estate.

What You'll Be Doing

Leading Property & Facilities Strategy


* Lead DHL's national property and facilities management strategy across the UK estate.


* Develop and implement consistent property standards, governance and ways of working.


* Ensure sites remain fit for operational purpose and support the needs of the wider business.


* Act as the senior property subject matter expert and escalation point for property-related matters.


* Lead, develop and support a team of Regional Property Managers, Facilities Management and property support colleagues.

Driving Financial & Commercial Performance


* Manage an annual operational property budget of approximately £8 million.


* Lead annual property budget planning, forecasting and financial control.


* Identify opportunities to reduce cost, improve efficiency and maximise value across the estate.


* Manage supplier performance and ensure strong commercial governance.


* Support the development of business cases and investment decisions relating to the property portfolio.

Managing Maintenance, Contractors & Facilities


* Oversee Planned Preventative Maintenance programmes across all facilities.


* Manage a national contractor network of more than 100 specialist providers.


* Oversee the delivery of more than 4,000 planned and reactive service visits each year.


* Manage the performance of the outsourced 24/7 property helpdesk.


* Oversee the outsourced utilities consultant contract and ensure effective service and supplier performance.

Ensuring Compliance, Safety & Property Risk Management


* Ensure statutory and regulatory compliance across the UK property portfolio.


* Lead property-related safety, compliance, regulatory and audit activities.


* Develop and implement effective risk mitigation s...