Survey Processor Analyst

About SHP

Strategic Healthcare Programs (SHP) is a leader in analytics and performance management solutions for the post-acute healthcare market.

Since 1996, we have helped more than 10,000 organizations nationwide, including home health agencies, hospices, and skilled nursing facilities, turn clinical and operational data into real-time intelligence that improves patient outcomes.

We are a SaaS company headquartered in Santa Barbara, CA, and a subsidiary of Roper Technologies (NYSE: ROP).

We are not just building software.

We are building tools that help caregivers deliver better care to patients when it matters most.

If that mission resonates with you, keep reading.

The Opportunity

The Survey Processing Analyst plays an integral role in the timely and accurate processing, management, and quality review of CAHPS survey data and related materials.

This position is responsible for mail processing, document preparation, survey scanning, data management, archive maintenance, quality control activities, and operational support functions that ensure the efficient processing of CAHPS survey programs.

Job duties are performed in an office environment.

Key Responsibilities



* Receive, open, sort, and process incoming survey mail according to established procedures.


* Process returned mail, returned undeliverable surveys, and misdirected correspondence in accordance with established procedures.


* Enter updates and disposition codes into company systems.


* Scan/rescan surveys and accompanying documentation.


* Collaborate with team members regarding rescans, survey processing issues, and workflow requirements.


* Perform quality control reviews on incoming survey materials.


* Edit survey data using survey processing software, including Remark.


* Operate computers, scanners, and related equipment for data entry, survey processing, and document management.


* Assist with testing new survey templates and forms.


* Prepare and organize mail trays, workstations, and processing materials to support workflow efficiency.


* Maintain and organize archive rooms, including filing and storage of completed survey materials.


* Deliver work that meets established quality, accuracy, productivity, and performance standards.

What We're Looking For: Required



* Minimum of 1 year of previous experience in data entry, mail processing, document management, records management, survey operations, or a related workflow administration role.


* Ability to identify and resolve data inconsistencies and processing issues.


* Ability to follow detailed instructions and established procedures consistently.


* Ability to handle confidential information appropriately.


* Ability to work effectively with multiple software applications and databases.


* Excellent attention to detail and accuracy.


* Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams....