Vice President, Product Manager - Digital Authentication - Trust & Security

Join a high-impact product team shaping how customers securely access digital experiences every day.

You'll grow your product craft while partnering across design, technology, operations, and risk to deliver trusted outcomes.

As a Vice President, Product Manager Digital Authentication in Trust & Security, you lead discovery and delivery for secure access capabilities, balancing customer experience, fraud prevention, and strong controls.

You work closely with cross-functional partners to define clear requirements, prioritize roadmaps, and ship measurable improvements across web and mobile channels.
Job responsibilities


* Manage and evolve existing authentication features to improve customer experience and security outcomes


* Lead discovery activities, including problem definition, customer insights, and hypothesis-driven analysis


* Define product requirements by writing epics, partnering on user stories, and setting clear acceptance criteria


* Participate as a core team member in agile ceremonies to drive delivery, transparency, and continuous improvement


* Represent the customer perspective and translate needs into product decisions and roadmap contributions


* Partner with legal, risk, operations, design, data, and technology teams to align on priorities and delivery plans


* Support testing, pilot launches, user experience validation, and backlog refinement to ensure readiness


* Assist with business cases and measurement of operational results to demonstrate product impact


* Coordinate dependencies across internal teams to ensure timely delivery of end-to-end solutions


* Drive improvements to operational policies, process flows, procedures, tools, and customer messaging

Required qualifications, capabilities, and skills


* 5+ years of business analysis and/or product management delivery experience


* Bachelor's degree or equivalent practical experience


* Demonstrated analytical problem-solving skills with the ability to structure ambiguous problems


* Experience working with distributed agile scrum teams


* Working knowledge of agile principles and product delivery practices


* Proficiency using agile delivery and documentation tools (for example, Jira and Confluence)


* Experience managing a product backlog, prioritization, and cross-team dependencies


* Strong communication and presentation skills, including the ability to influence stakeholders


* Strong organizational and time management skills across multiple concurrent initiatives

Preferred qualifications, capabilities, and skills


* Experience delivering authentication and identity capabilities (for example, multi-factor authentication, passkeys, device trust, or biometrics)


* Experience supporting account takeover prevention and secure customer verification journeys


* Experience improving one-time passcode delivery, reliability, and customer experience


* Familiarity with secure a...