1515873: Loan Servicing Manager II (LSLS13)

Make your next move count by stepping into a role where your expertise directly improves client outcomes and operational excellence.

You will take ownership of complex servicing requests and high-impact issue resolution that protect clients and the firm.

You will partner across teams, influence process improvements, and help shape how work gets done.

You will gain exposure to end-to-end loan lifecycle activity, controls, and change initiatives.

Join a team that values collaboration, accountability, and continuous learning at JPMorganChase.

Job summary:

As a Loan Servicing Associate within Loan Servicing Operations, you will oversee complex loan servicing activities and drive timely, accurate resolution of client and stakeholder requests.

You will investigate and resolve monetary and operational issues by applying loan documentation, servicing agreements, and established policies and controls.

You will communicate clearly, coordinate across partners, and maintain strong documentation and system updates.

You will identify root causes of recurring issues and help improve processes to reduce risk and enhance client experience.

You will thrive in a fast-changing environment by prioritizing effectively and taking ownership from start to finish.

You will serve as a senior resource for complex cases, helping peers and partners interpret procedures and controls consistently.

You will contribute to audits, control reviews, and operational reporting by ensuring work is well-documented and review ready.

You will participate in change efforts such as system enhancements, process redesign, and testing to support accuracy and control outcomes.

You will build strong working relationships across Operations, Credit, Product, Technology, Risk, Controls, and Legal.

This role may include informal mentorship responsibilities and leadership through influence.

Job responsibilities:


* Resolve complex loan servicing and monetary issues end-to-end, ensuring accurate processing and timely completion


* Serve as a senior point of contact for client, internal stakeholder, and audit-related servicing requests


* Interpret loan documentation, servicing agreements, policies, and controls to provide sound guidance and decisions


* Own escalations and time-sensitive issues, providing clear options, risks, and recommended next steps


* Perform research, reconciliation, and break resolution; document findings and actions in required systems


* Conduct root-cause analysis on recurring issues and drive remediation with upstream and downstream partners


* Identify control gaps and process inefficiencies; implement improvements to reduce risk and improve cycle time


* Partner on change initiatives, including requirement definition support and user testing to validate outcomes


* Maintain and update procedures and job aids; communicate changes to support consistent execution


* Manage priorities independently, balancing multiple deadlines a...