QRM - Quality Specialist - FSI - C_MAT

The Team

The mission of Quality and Risk Management (QRM) is to manage the risk in our growing and increasingly complex business to improve financial performance and protect the firm's assets and reputation.

The Quality Program team sits within QRM and supports delivery quality by providing objective, timely, and actionable feedback to engagement teams and facilitating the identification of systemic quality issues across Industries and Offering Portfolios.

Recruiting for this role ends on 08/01/2026.

Work you'll do

Quality Specialists support Quality Program oversight activities across the Financial Services Industry (FSI), with a focus on financial risk inquiry, analyzing and raising visibility to high-risk engagements, and supporting timely escalation of quality concerns.

This role works closely with Quality and Risk leaders, Finance Risk Leaders, and other stakeholders to maintain visibility into engagement health, support risk-related discussions, and help ensure quality issues are tracked, communicated, and addressed.

Core responsibilities for the role include:

Oversight and Contextual Ownership of Industry Engagements


* As part of the FSI Risk team, work in partnership with Account Risk Managers to support the highest risk projects in that industry using all available tools and data


* Specifically, have an active pulse on all high-risk engagements, equipping the Industry Risk Managers with real-time information


* Support discussions with the engagement leaders as needed


* Track, monitor, and escalate early warning indicators identified through Quality processes in DEP (QRM's quality management system), red review calls, and active engagement with industry


* Work with IRL to orchestrate Industry Updates (in partnership with ET&A) on Cost of Quality (CoQ) data and trends as applicable

Quality Program Operations


* In partnership with the account Risk Manager, to keep Engagement Status Notes updated for FSI engagements with the simple facts - the issue and what we are doing to solve


* Communicate and coordinate back with the Quality Excellence Leader (QEL) and Quality Analytics and Enablement Manager on the biggest issues, equipping them with necessary updates to maintain relationship with Quality and Risk leaders, and to help inform on strategic and analytic initiatives


* Update DEP with the most relevant output of red review calls and financial status updates from Finance Risk Leaders


* Own CoQ Root Cause management and continual refinement of categories, in partnership with Risk Manager / Finance


* Support the design and testing of system and reporting enhancements that will optimize Quality Program operations

Manages bi-directional relationships


* This role will sit within the FSI Risk teams and will require tight coordination with QRM Risk Managers.

Further, it will necessitate a feedback loop with the QEL and Quality Analytics and Enablement Manager


* The person should ...