Technical Implementations Associate

Help shape how businesses accept payments every day.

Join a client-facing team that turns complex payment challenges into simple, secure, and scalable solutions.

You'll guide mid-sized businesses through their journey to go-live, making it easier for them to accept card payments with confidence.

If you love solving technical puzzles, collaborating with diverse teams, and seeing your work make an immediate impact, this role is for you.

As a Technical Implementation Associate I within the Commercial and Investment Bank Payments Technology, Merchant Services team, you will lead clients through the integration and testing of credit card transaction processing on our platforms.

You will partner directly with developers, project managers, and stakeholders to align payment workflows with technical specifications and regulatory standards.

You thrive in a fast-paced, collaborative environment, managing multiple projects while building trusted relationships.

Your work enables businesses across industries to process payments securely and reliably.
Job responsibilities


* Lead technical onboarding and implementation for mid-sized merchants and third-party integrators


* Advise clients on connectivity options, communication protocols, and transaction record formats aligned to product capabilities


* Plan and execute integration testing to validate features, connectivity, industry, and regulatory requirements


* Analyze transaction and file messages sent to test environments or self-testing tools and communicate results and remediation steps


* Diagnose issues across application, data, and network layers; coordinate fixes with clients and internal partners


* Serve as the primary point of contact for implementation issues and drive timely resolution


* Coordinate technical activities for migrations from current processing environments to our platforms


* Mentor analysts and collaborate with cross-functional partners to improve client integrations and internal processes


* Partner with sales consultants and subject matter experts to provide advanced technical consultation on client calls


* Support complex initiatives including EMV chip certification with card networks


* Contribute to special projects that enhance the tools, processes, and standards used during implementation

Required qualifications, capabilities, and skills


* 3+ years of experience in the credit card payment processing industry in a technical role


* 5+ years of experience in a technical role such as networking, technical support, quality assurance, sales engineering, or business analysis


* 1 year of experience with connectivity technologies such as MPLS, VPN, internet, or cloud networking


* 1 year of experience with protocols such as TCP/IP, SFTP, and HTTPS


* Experience reading and interpreting technical product specifications for transaction and file-based integrations


* 2 years of experience diagnosing complex is...