Guest Service Associate

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team.

You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest.

You will bring excellent communication skills and a passion for putting our guests first.

If you love interacting with people in a positive work environment, apply now!

Responsibilities


* Handle customer complaints as necessary


* Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information


* Bookkeeping: keep accurate records of all hotel guest account information


* Connect with the housekeeping department to ensure guest accommodations are ready


* Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications


* Excellent time management skills, organizational skills, customer service skills, and interpersonal skills


* Must have graduated high school, received a GED or equivalent


* At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred


* Working knowledge of Microsoft Office and reservation management systems


* Well-versed in taking telephone calls and handling stressful situations

Compensation

$18 hourly

About The Retreat on Charleston Peak

Nestled at 6,700 feet in Kyle Canyon, The Retreat on Charleston Peak offers a serene escape just 45 minutes from the Las Vegas Strip.

Surrounded by the Spring Mountains National Forest, our rustic lodge provides a tranquil haven from city life.

Guests can savor gourmet meals at the Canyon Restaurant, enjoy a cool drink amidst mountain vistas, relax in the bar room with a pool table, TVs, and other games, or explore nearby hiking trails.

With three incredible event spaces, The Retreat is the perfect destination for weddings, celebrations, and special gatherings.

Our Values embody:


* Integrity: We are honest, genuine, and transparent in our interactions.


* Concern for Others: We care for each other and our guests.


* Collaboration: We value diversity and the "come as you are" spirit and personality.


* Accountability: We make mistakes, learn from them, and strive for continuous improvement.


* Hospitality Soul: We have fun creating lifelong memories for each other and for our guests.