Branch Authentication - Product, Senior Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Product Senior Associate within the Branch Authentication & Identity Area Product team, you will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

The Branch Authentication & Identity Area Product is modernizing secure, seamless, future-ready experiences across all branch touchpoints through a multi-year roadmap, partnering with cross-LOB teams to enable critical activities such as servicing transactions, lobby management, system access, communications, and forms.

We're seeking a Senior Product Associate to deliver authentication solutions-including biometrics, digital credentials, and omni-channel experiences-from concept through launch.

You will drive discovery, enhance customer and employee journeys, improve operational efficiency, and future-proof capabilities for a 5,000-branch network.

The role leads end-to-end execution, challenges the status quo, fosters an inclusive, collaborative culture across business, technology, sales, and servicing, and adapts to change while managing risks and shifting priorities.

Job responsibilities


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development


* Deliver prioritization of high value authentication and identity features (biometrics, digital onboarding, secure transactions) by applying foundational product/customer knowledge and aligning business and user needs with strategic objectives


* Translate customer and employee insights into agile deliverables by creating, documenting, and refining user stories and acceptance criteria; identify and resolve requirement gaps to ensure stories are development ready


* Collaborate with Product Owners, technical leads, and cross functional partners to define scope and priorities, coordinate sprint planning, and maintain alignment across developmen...