Product Management Advisor, Client Support - Evernorth - Hybrid

Job Description Summary:
We are seeking a strategic and client-focused Product Management Advisor to backfill a critical role supporting the OnePA platform.

This individual will ensure continuity in client implementations, operational excellence, and cross-functional collaboration.

The Advisor will play a key role in managing complex client migrations, resolving issues, and driving process improvements across Prior Authorization (PA) operations.

This role requires a strong understanding of PBM operations, excellent communication skills, and the ability to lead initiatives in a dynamic environment.

The Advisor will serve as a subject matter expert, supporting both internal teams and external clients to ensure seamless transitions and sustained performance.

Essential Functions:


* Serve as a client-facing advisor for OnePA implementations and migrations.


* Provide strategic support and guidance to internal Analysts and cross-functional partners.


* Lead and manage client implementations to OnePA, ensuring smooth transitions and minimal disruption.


* Perform internal validation and execute testing for new and existing clients


* Establish and maintain documentation for client requirements.


* Analyze efficiency opportunities and recommend improvements.


* Deliver presentations and training to clients and internal stakeholders.


* Collaborate across departments to ensure alignment and readiness for client onboarding.


* Support issue resolution and communicate client impacts effectively.

Qualifications:


* Bachelor's degree in Business Management, Healthcare Administration, Pharmacy, or related field (or equivalent experience).


* 3 or more years of relevant experience in business requirements analysis and client-facing roles.


* Experience with OnePA or other software as a service platform preferred.


* Strong verbal and written communication skills, with the ability to present complex concepts clearly.


* Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.


* Proficiency in Microsoft Office (PowerPoint, Word, Excel, Visio).


* Strong analytical and problem-solving skills.


* Ability to work independently with a positive, proactive attitude.


* Experience in Medical Drug Management (MDM) products is a plus.


* Demonstrated ability to identify process improvement opportunities and implement solutions.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.

We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people....