Firmwide Bankruptcy Ops Quality Manager

JPMorgan Chase is seeking a proactive and detail-oriented Quality Manager to lead quality oversight across our Firmwide Bankruptcy Operations team, Specifically our intake, notifications, account tagging, and monitoring processes within our Operations division.

This role is responsible for ensuring operational accuracy, compliance, and efficiency, while driving cross-skilling initiatives to build a more agile and versatile workforce.

The Quality Associate I will oversee quality reviews, ensure strict adherence to procedures, develop robust monitoring frameworks, and collaborate with process owners to strengthen controls.

This leader will manage a team of Quality Specialists, providing coaching, guidance, and development opportunities, and will support training and cross-skill initiatives to expand team capabilities in line with evolving business needs.

Key Responsibilities


* Lead and manage a team of Quality Specialists IV, fostering professional growth and team development.


* Build, implement, and oversee the Operations Quality Program focused on Firmwide Bankruptcy processes


* Develop and maintain quality standards, scorecards, and audit procedures for operational processes.


* Conduct independent reviews to ensure accuracy in processes


* Monitor key processes to identify gaps, exceptions, or trends requiring escalation.


* Partner with process owners to clarify and improve standard operating procedures (SOPs).


* Track and report on quality metrics (accuracy, error rates, timeliness, exceptions) to leadership.


* Identify root causes of recurring errors and implement Corrective and Preventive Actions (CAPA).


* Provide coaching and training feedback to strengthen process compliance and reduce repeat errors.


* Collaborate with workforce management and training teams to support cross-skilling initiatives and build multi-functional expertise across staff.


* Deliver executive-level reports and recommendations on quality trends, risks, and opportunities for process improvement.

Qualifications


* Bachelor's degree in Business, Operations Management, Compliance, or related field preferred but not required


* 5+ years of experience in quality assurance, process improvement, or operational monitoring within a regulated industry.


* Proven experience managing quality reviews.


* Strong analytical skills with ability to identify trends and perform root cause analysis.


* Exceptional written and verbal communication skills.


* Proficiency with monitoring systems, quality tracking tools, and Microsoft Office Suite.


* Demonstrated ability to balance independence with collaboration across teams.

Preferred Skills


* Bankruptcy knowledge preferred but not required


* Lean Six Sigma or equivalent process improvement certification.


* Experience leading cross-skill initiatives or workforce development programs.


* Background in compliance-heavy or regulated envi...